I think Nef is doing great job here guys, I mean this game has gotten really popular, and probably everyday she is dealing with new PBs, sponsor upgrades, goodie dyes etc etc for us. I do agree that if it says you get something withing X time frame, you should get it, or get some refund like extra pairs Zimmy got.
Yesterday I ordered a goodie dye and a 6month upgrade for my trainoff winner, not long after that (maybe 3omins) she messaged me that she already got them, aka Nef did them imidiately.
We should credit Nef for doing this job, and she is doing it well. It has never taken too much time for me to get my upgrades or dyes in.
I know my PB will be worth the wait!