Ticket not being answered?

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Ticket not being answered?

Postby distance » Tue Aug 10, 2010 3:48 pm

i sent in a ticket about my account expiring because it's a liftime account, and they set it to escalated but it's been 9 days since that. should i reply back to it?
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Re: Ticket not being answered?

Postby Alabama » Tue Aug 10, 2010 4:11 pm

Yes, bump it every 2 or 3 days
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Re: Ticket not being answered?

Postby babyizzy2 » Wed Aug 11, 2010 4:36 pm

You can get lifetime accounts????
Please message me if I won anything! Thanks!
http://www.virtualhorseranch.com/viewra ... nch=249998
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Re: Ticket not being answered?

Postby Jellybeanjoe » Wed Aug 11, 2010 5:15 pm

They were offered very early on, just after the game started. They are no longer offered, and haven't been for a very long time :)
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Re: Ticket not being answered?

Postby babyizzy2 » Wed Aug 11, 2010 5:17 pm

Jellybeanjoe wrote:They were offered very early on, just after the game started. They are no longer offered, and haven't been for a very long time :)




o okay...Im like where have I been? :lol: Out of curiosity how much were they?
Please message me if I won anything! Thanks!
http://www.virtualhorseranch.com/viewra ... nch=249998
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Re: Ticket not being answered?

Postby Rain » Thu Aug 12, 2010 4:20 pm

babyizzy2 wrote:
Jellybeanjoe wrote:They were offered very early on, just after the game started. They are no longer offered, and haven't been for a very long time :)




o okay...Im like where have I been? :lol: Out of curiosity how much were they?


$14-$15. Times have changed. :lol:
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Re: Ticket not being answered?

Postby babyizzy2 » Thu Aug 12, 2010 9:29 pm

Rain wrote:
babyizzy2 wrote:
Jellybeanjoe wrote:They were offered very early on, just after the game started. They are no longer offered, and haven't been for a very long time :)




o okay...Im like where have I been? :lol: Out of curiosity how much were they?


$14-$15. Times have changed. :lol:



CRYCRY WOW That is like just wow :lol:
Please message me if I won anything! Thanks!
http://www.virtualhorseranch.com/viewra ... nch=249998
ImageImage
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Re: Ticket not being answered?

Postby distance » Tue Aug 17, 2010 3:44 pm

how long does it usually take? it's been 16 days-i've had to move all myhorses and i can't run shows or train :( i don't want to be ungreatful because it is a lifetime...but at the same time i've never had a ticket take so long. just didn't know if something was wrong or if this is normal.

sorry to be a pain in the butt
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Re: Ticket not being answered?

Postby Alabama » Tue Aug 17, 2010 4:06 pm

Once a ticket is escalated, Nef is the only one who can view it. How long it takes depends on when she has time, which is why we suggest bumping every couple of days, so it's likely to be seen when she does have time. If you put in another ticket and include the ticket number on the escalated ticket, we can try and point her to it when we see her.
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