I'm not sure what happened, but make a ticket at OrbisWorlds. You need an account there and then you have to link the account in question via VHR. You click management and click "link this account to Orbis Worlds." Then on OW, you click "Get Help!" and follow the instructions.
As far as a rolling bonus goes, there's Rolling Rodeo right at the top. It's pretty flipping sweet when you have it.

I LOVE it.