Have a technical question you can't find the answer to in FAQ's? Ask it here. Game problem questions that do NOT pertain to things like training advice, what would my horse do well in, how much is it worth.
Also, the time estimates are in business days, meaning Mon-Fri. If you ordered the dye on a Saturday, for example, it would be in by Monday at the very soonest, and I'd be more likely to assume Wednesday than that.