Have a technical question you can't find the answer to in FAQ's? Ask it here. Game problem questions that do NOT pertain to things like training advice, what would my horse do well in, how much is it worth.
Nef tries to do them once a week, so if you don't get it within 2 weeks time, you should put a ticket in through Orbis Worlds as there may be a problem.
I waited a month for mine so I put a ticket in and they were there in no time. Its like the order just got "lost" or something for a while and needed to be reminded of