Upgrade taking longer than 48 hours?

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Upgrade taking longer than 48 hours?

Postby horselovertm » Thu May 15, 2014 3:30 pm

Hey guys, so I upgraded my old ranch again, but it's been about 4-5 days & it is still a novice account. I was just wondering if this is normal? It didn't take this long for my other ranch to be updated, but I know each one can vary timewise.
:)
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Re: Upgrade taking longer than 48 hours?

Postby Alabama » Thu May 15, 2014 4:24 pm

Anything over about 3 days, we suggest putting a ticket in through Orbis Worlds and include the transaction ID. It's usually faster if you buy tokens, which are automatic, and then use tokens to upgrade accounts, also automatic.
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Re: Upgrade taking longer than 48 hours?

Postby horselovertm » Thu May 15, 2014 6:01 pm

Thanks Bama! Ok, any idea where I can find my transaction number? :thud:
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Re: Upgrade taking longer than 48 hours?

Postby Jellybeanjoe » Thu May 15, 2014 7:11 pm

You would have been emailed a receipt. You'll find the transaction ID on that :)
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Re: Upgrade taking longer than 48 hours?

Postby horselovertm » Thu May 15, 2014 7:31 pm

Thank you! Love you, Jelly & Bama!!! :smitten:
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